Terms & Conditions

1. Definitions and Interpretation

“Event” means an entertainment event including, without limitation, a concert, exhibition, sports, theatrical and/or music event to be held at a Venue in respect of which we have the right to sell you tickets.

“Tickets” means tickets or other types of evidence (including electronic tickets) for an event sold by Robinson Page Events Ltd to you on behalf of the organisation responsible for the event for the right to occupy space at or to attend an Event.

“Venue” means any facilities or locations of any nature where the Event is being held.

“We” means Robinson Page Events Ltd. “Us” and “Our” shall be read accordingly.

“You” means You or anybody in your organisation is acting with or without your authority or permission. “Your” shall be read accordingly.

“Promoter” means the person firm or company staging the Event if different from us and the Venue.

2. Incorporation

These Terms and Conditions incorporate and should be read in accordance with the Venue and/or Promoter terms, conditions and regulations, copies of which are available upon request from the Venue and/or Promoter (as applicable). In the event of any inconsistency between the terms in relation to Venue or Promoter requirements, those of the Promoter shall prevail. If no Promoter, those of the Venue shall prevail.

3. Tickets

All tickets are sold subject to availability and subject to these Terms and Conditions. These Terms and Conditions should be read carefully prior to purchase and any queries relating to them should be raised with us prior to purchase, as purchase of tickets constitutes acceptance of these Terms and Conditions. A valid ticket must be produced to gain access to the event. Any tickets that are damaged, defaced or illegible may not be accepted and entry refused.

It is your responsibility to check your tickets as if you have made a mistake it cannot always be rectified after purchase. Please check your tickets on receipt carefully and contact us immediately if there is a mistake.

We will not be responsible for any ticket that is lost, stolen or destroyed. It is not always possible to issue duplicate tickets. Photocopied tickets WILL NOT BE ACCEPTED.

Duplicates may therefore be issued at the discretion of the Promoter or the Venue, acting reasonably. If duplicates are being issued, a reasonable administration charge may be levied. We and the Promoter reserve the right to provide alternative seats at an Event to those specified on the Ticket if the staging of the Event reasonably requires, provided they are of no less value to that stated on the ticket.

Where a concession is claimed, proof of identity and concession entitlement (for example of age or student status) may be required. Proof of age may also be required at our discretion where age limits dictate.

Ownership or possession of a ticket does not confer any rights (by implication or otherwise) on you to use, alter, copy or otherwise deal with any of the symbols, trade marks, logos and/or intellectual property appearing on the ticket.

4. Price and Payment

The price of the Ticket shall be the price set at the time of order. If we notice an error in the price of your ticket, either during or after the purchase, we will contact you by email to notify you.

The price of the ticket includes the face value and any admin or booking fee. The fee is charged by us and will be retained by us.

Your order will be confirmed upon receipt of full payment only. We reserve the right to cancel your order if full payment is not received before commencement of the event.

5. Delivery

Tickets will usually be dispatched by email upon receipt of payment. Where delivery is to a postal address, we will use the postal address of the cardholder / payment card used for purchase.

Tickets will be dispatched not later than 96 hours before the event when ordered prior to this. For orders where this isn’t possible, either e-tickets will be produced and emailed or the tickets will be available on the box office at the venue. Postal deliveries will be sent by recorded delivery with a signature. Where deliveries are accepted, in person or otherwise, these are taken as delivered and a refund will not apply for non-delivery.

If you are collecting your tickets from the Venue box office, you must have your order confirmation and recognised ID. If you are purchasing tickets for someone else, you must notify us or the box office not later than one hour before of the persons collecting.

6. Changes to Event

We reserve the right to make changes to the details of the event as and when required.

7. Refunds/Exchanges

Tickets cannot be exchanged or refunded after purchase unless the event is cancelled or rescheduled (subject to below) or where there is a material change to the programme of Event. Where an Event is cancelled or rescheduled (subject to below) by the venue or us, or where there is a material change to the programme of the event, you will be entitled to claim a refund in accordance with this clause.

A ‘material’ change is a change which, in our reasonable opinion, makes the event materially different to the event that purchasers of the ticket, taken generally, could reasonably expect.

Where an outdoor event is cancelled or curtailed because of adverse weather, We shall not be liable to make any refund or pay any compensation beyond the refunds that may be payable under the terms and conditions of the venue.

Where a refund is sought in line with the terms below, you musty notify us immediately. Refunds will not be offered within 48 hours of the event unless a material change has taken place.

A refund DOES NOT include costs incurred for travel, accommodation or any other expenses outside of the face value of the ticket.

The refund for Tickets shall be the face value of the ticket and will not include any admin fee or booking fee. A breakdown of your ticket costs can be requested at any time prior to asking for a refund.

In order to claim your refund, please apply in writing to info@iam-promotions.co.uk, enclosing a scan of your complete unused tickets, if received, no later than 48 hours before the start of the event. Refunds shall only be made to the person who purchased the tickets and, when possible, be made using the same method as was used to purchase the tickets. Variations to this are at our discretion.

These Terms and Conditions do not and shall not affect Your statutory rights as a consumer. For further information about Your statutory rights contact Citizens Advice, Consumer Direct (http://www.consumerdirect.gov.uk/) or the department for Business Innovation and Skills.

8. Liability

Personal arrangements including travel, accommodation or hospitality relating to the Event which have been arranged by You are at Your own risk. Liability for the cancellation or rescheduling of an Event, or for material changes to an Event, will be limited to the refund as set forth in Section 7.

Neither We nor the Venue nor the Promoter will be responsible for any loss, theft or damage of Your personal belongings, other than caused as a result of Our negligence.

9. Cancelled/Rescheduled Events

It is Your responsibility to ascertain whether an event has been cancelled or re-scheduled and the date and time of any re-scheduled event. Where an event is cancelled or re-scheduled, we will use our reasonable endeavours to notify you using the details you provided us with at the time of ordering. We do not guarantee that you will be informed of such cancellation before the date of the event, in particular where you provide incorrect contact details at the time of booking. It is your responsibility to inform us of any change to the contact address, telephone number or email address you provide us with at the time of ordering.

By attending this event you grant Robinson Page Events Ltd full rights to use the images resulting from the photography/video filming, and any reproductions or adaptations of the images for publicity. This includes (but is not limited to), the right to use them in their printed and online publicity, social media & press releases

10. Use of Details and Data Protection

For information on how we will use and protect your personal data please see Our Privacy Policy.

11. Resale/Use of Tickets

Tickets are not for re-sale or transferable where they are sold to named individuals. Tickets must not be sold online or otherwise after purchase, for gain/profit or otherwise, and such tickets will be rendered invalid at the venue and entry refused. Robinson Page Events Ltd accept no liability for tickets purchased from unauthorised sources and as such ROAR..

A Ticket shall not be used for advertising, promotions, contests or sweepstakes unless you have the written permission of Robinson Page Events Ltd.

A breach of this condition will entitle us to cancel your tickets without refund.

12. Void Tickets

Any Ticket obtained in breach of these Terms and Conditions shall be void and all, rights conferred or evidenced by such ticket shall be void. Any person seeking to use such a void ticket in order to gain or provide entry to an event may be considered to be a trespasser and may be liable to be ejected and liable to legal action.

We reserve the right to cancel bookings which we reasonably suspect to have been made fraudulently.

Void Tickets are non-refundable.

13. Restrictions on the Purchase of Tickets

Tickets may be restricted to a maximum number. Any such restriction shall be notified to you at the time you book the tickets. We reserve the right to cancel tickets purchased in excess of this number and without our agreement, without prior notice unless the purchase of an excess was due to our error. Where tickets are age restricted, this will be outlined at the time of purchase. Where a purchase has been made by a person or persons that do not meet age requirements, the tickets may be cancelled without notice or at the point of entry to the event without any entitlement to a refund.

14. Conditions of Admission

The management of the venue reserves the right to refuse ticket holders admission to the venue in reasonable circumstances including for health and safety, licensing reasons or where a ticket is void. Robinson Page Events Ltd will have no control over such circumstances.

The management of the venue also reserves the right to request that ticket holders leave the venue at any point on reasonable grounds and may take any appropriate action to enforce this right. By way of example, the venue may remove a ticket holder who:

1) has behaved in the venue in a manner which, in the reasonable opinion of the venue has, or is likely to affect the enjoyment of other visitors; or
2) uses threatening, abusive or insulting words or behaviour or in any way provokes or behaves in a manner which may provoke a breach of the peace; or
3) in the reasonable opinion of the venue is acting under the influence of alcohol or drugs;
4) fails, when required, to produce proof of identity or age.

No refunds will be given to ticket holders who are refused entry or ejected due to their own behaviour as suggested in, but not limited to, the examples above.

15. Restrictions and Prohibitions

The use of recording equipment is permitted on an event by event basis. Where restrictions apply, you will be made aware on arrival at the event and these restrictions will strictly prohibit the use of any recruiting equipment and subsequent distribution via post, mail or social media. Where there are no restrictions, you will be advised and we would ask that you share all media with us to promote the event and future events.

By attending an event, ticket holders consent to filming and sound recording of themselves as members of the audience. We may use such films and recordings (including any copies) without payment.
Ticket holders shall not bring into the venue or display or distribute (whether for free or not) at the event any sponsorship, promotional or marketing materials without the express permission of Robinson Page Events Ltd

Alcohol may only be consumed in public bars and other authorised areas. Smoking is not permitted unless within a designated smoking area (if any).

The following are not permitted within any venue unless express permission is granted by Robinson Page Events Ltd:

1) animals (with the exception of guide dogs);
2) laser pens
3) Your own food and drink (unless permitted by the Venue);
4) bottles, cans or glass containers (unless permitted by the Venue);
5) any item which may be interpreted as a potential weapon including sharp or pointed objects (e.g. knives);and
6) illegal substances.

The venue reserves the right to conduct security searches from time to time and confiscate any item which, in the reasonable opinion of the management of the venue, may cause danger or disruption to other members of the audience or the event or is one of the items not permitted in the Venue as listed above.

Every effort shall be made to admit latecomers to events at a suitable break in the event, which may be the interval, but late admission cannot be guaranteed.

Ticket holders may only leave and re-enter the venue during an event at the discretion of the management of the venue. Otherwise, there will be no re-admission or pass-outs of any kind.

Tickets are valid for only the seating or area as identified on the ticket.

16. Health and Safety

Ticket holders must comply with all relevant statutes, safety announcements and venue regulations whilst attending the event.

If Ticket holders have any special requirements or concerns about any special effects which may be featured at the Event, prior notice should be provided when ordering Tickets. Special effects may include, without limitation, sound, audio visual, pyrotechnic effects or lighting effects.

17. Dispute Resolution

If any dispute arises out of these Terms and Conditions, We will attempt to settle it. To this end We shall use Our reasonable endeavours to consult or negotiate in good faith, and attempt to reach a just and equitable settlement satisfactory to both parties.

18. Waiver

If we delay or fail to enforce any of these Terms and Conditions it shall not mean that we have waived our right to do so.

19. Assignment

We shall be entitled to assign any of our rights and obligations under these Terms and Conditions provided that your rights are not adversely affected.

20. Severability

If it is found by a Court that any of these Terms and Conditions for any reason cannot be enforced, this shall not prevent the other provisions from continuing to apply.

21. Third Parties

Any person, other than the Venue or Promoter, not a party to these Terms and Conditions shall have no rights under the Contracts (rights of Third parties) act 1999 to enforce any term of these Terms and Conditions. The Act can give rights under some contracts to third parties who are not parties to those contracts but in this case only We, the Venue, the Promoter and You (or Your assignees permitted hereby) have rights and obligations under this contract.

22. Force Majeure

For the purposes of these Terms and Conditions, “Force majeure” means any cause beyond Our control including, without limitation, act of god, war, insurrection, riot, civil disturbances, acts of terrorism, fire, explosion, flood, theft of essential equipment, malicious damage, strike, lock out, weather, third party injunction, national defence requirements, acts or regulations of national or local governments. We will not be liable to you for failure to perform any obligation under these Terms and Conditions to the extent that the failure is caused by Force majeure. This Clause does not affect the terms of Clause 7.

23. Amendments and Variations

We intend to rely on the written terms set out here in this document as well as the written terms and conditions of the Venue. You should read the Terms and Conditions carefully before entering into the contract to ensure that they contain everything that you consider has been agreed. If they do not then you should speak to any member of staff. After the contract has been made, these Terms and Conditions cannot be varied or amended in any respect unless both you and We agree in writing).

24. Entire Agreement

These Terms and Conditions, and the terms and conditions of the venue and any specially agreed terms constitute the entire agreement between the parties in connection to, its subject matter and supersede any previous terms and conditions, agreement or arrangement between the parties.

Each of the parties agrees that it has not entered into these Terms and Conditions in reliance on, and shall have no remedy in respect of, any statement, representation, covenant, warranty, undertaking or indemnity (whether negligently or innocently made) by any person (whether party to these Terms of Conditions or not) other than as expressly set out in these Terms and Conditions.

Nothing in this clause shall operate to limit or exclude any liability for fraud.

25. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in all respects in accordance with English law and the parties agree to submit to the exclusive jurisdiction of the English courts.

26. Company Information

Robinson Page Events Ltd is an events business and promoter.
Robinson Page Events Ltd company registration no 11463858 is a private limited company registered in England. Our registered office address is 5 Callenders, Paddington Drive, Swindon SN5 7YW.